Customer Strategy Manager – Customer Experience
Mercury – Auckland – With a focus on cross functional and virtual teams you will have your eye firmly on the future, soaking up the voice of the customer and working with currently available and emerging technology to enable your organisation to be truly customer lead. What? Your broad shoulders will be responsible for developing and executing an amazing and engaging customer vision. You will develop and manage customer projects, working cross functionally, to mitigate customer pain points, amplify those memorable moments and ultimately deliver an outstanding customer experience balanced with the business vision. Not a small feat, but massively satisfying! Passionate about HCD and using an Agile project management delivery approach, you will set the CX road map, identify the current customer journey and imagine what the future could look like. Running the Customer Programs of work, you will be responsible for the stand ups, sprint cycle, and course corrections. It’s all about learning, iterating and upsk… – Permanent – Full-timeApply for this job.