Customer Success Lead

Job Listing No: 9740000

Customer Success Lead

Beyond Recruitment – Wellington – Permanent role CBD location $50-60k depending on experience An excellent opportunity to join a start-up company that is rapidly growing and create the customer service processes for this business as their sole Customer Success Lead. You’ll get the chance to showcase your high-level customer service skills and experience while playing an essential part in the creation and development of the Customer Experience area for my client. The successful candidate will: Have extensive customer facing experience Ideally be experienced or have some exposure in both inbound, outbound and online customer interactions Have experience creating policies and procedures for future and existing staff to ensure consistency of service The ability to explain tax in a customer friendly way Gather feedback from customers to identify where best practice needs to be altered Ideally have experience creating and maintaining customer help articles that will be utilised via the public website Have st… – Permanent – Full-time

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