Mandarin-Speaking Customer Service Representative

Job Listing No: 9740000

Mandarin-Speaking Customer Service Representative

Madison – Auckland – Mandarin-Speaking Customer Service Representative Convenient Onehunga location close to public transport with plenty of parking Great opportunity for native Mandarin speakers Permanent role About the Role You will be responsible for providing excellent customer service to customers from China. Work with a well-known international brand and join a dynamic international team in Onehunga. Field calls in Mandarin and help resolve product complaints or queries using a complaints handling system Manage product returns Identify quality signals Send emails in English to the US head office Hours Monday – Friday starting between 12 and 1.30pm for an 8 hour shift to align with the Asian market Role Requirements Must be fluent in Mandarin Must have excellent written communication skills in English Bring customer service experience from retail, hospitality or contact centres As a consultant in the Madison Contact Centre team, I focus on finding roles for amazing candidates… – Permanent – Full-time

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