Senior Service Management Advisor – Oranga Tamariki

Job Listing No: 9740000

Senior Service Management Advisor – Oranga Tamariki

Ministry of Social Development – Wellington – Senior Service Management Advisor About the role: We have an opportunity for a Senior Service Management Advisor to join our Technology and Channels Group in a newly created role. As the Senior Service Management Advisor you will be responsible for the development and implementation and continuous improvement of the ITSM framework and processes. An overview of your responsibilities: Work closely with the assurance manager to establish a service management framework and practice that encompasses the ITIL service management lifecycle, pragmatically tailored to suit the context of a cloud-first and asset-light technology strategy in a heterogeneous vendor and partner environment. Work closely with current and future service aggregators and ITSM providers to continuously improve and establish service-management processes and disciplines, including service on-boarding and off-boarding, service monitoring, change management, problem management, incident management and vendor cost ma… – Permanent – Full-time

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