Service Centre Trainer (Permanent) – Whangarei/Kamo – Northland
Ministry of Social Development – Kamo, Northland – Whangarei, Northland – Ministry of Social Development Service Centre Trainer – Whangarei/Kamo Permanent, Full Time The Service Centre Trainer position is an excellent opportunity to help coach and mentor others on their development journey. About the role The primary focus of this role is to provide coaching, support and advice to Case Managers to assist their professional development and delivery of exceptional client service and sustainable outcomes. The Service Centre Trainer is responsible for checking and monitoring the work of staff in the service centre and providing feedback and coaching based on the results of regional checking processes. The key areas of focus are: Case reflections and practice reviews Discretionary decision making Work, training and development opportunities Client plan development Effective client engagement Client satisfaction. Position Description About you You will ideally have experience preparing and delivering training to groups and individuals. Y… – Permanent – Full-timeApply for this job.